Vast knowledge in the cleaning and sanitizing of all kitchen equipment and hotel rooms. Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Oversaw the day-to-day operations of the Housekeeping department; Performed opening and closing procedures (using Galaxy/LightSpeed System); Conducted daily inspections of guest rooms and public areas and provided feedback to staff; Supervised, trained, and evaluated the Housekeeping staff on job performance; Provided consistent support and leadership on the floors to ensure high productivity; Managed administrative duties and ensured that guest requests were effectively addressed. (10% time), Strong leadership skills with ability to coach, mentor, train and develop staff, Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards, Maintain a regularly scheduled cleaning program (i.e. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean, Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions, The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand’s time, product and placement standards, Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions, Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff, Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Discounts to other local theme parks, movie theaters & much more! Inspect all areas regularly to ensure that standards are maintained. Some college preferred, Working knowledge of Opera or similar PMS system, Must speak fluent English. Managed both Housekeeping and Front Desk departments. The ideal candidate for the Housekeeping Manager position will meet the following criteria, Minimum of 1 years Housekeeping Director or Manager experience required, Ability to work a varied schedule that may include evenings, nights, and weekends, Distribute/delegate room and cleaning assignments to Housekeeping team members, Supervise and Monitor work performance of team members by conducting room inspections. The details in the qualifications area include hard skills important to the job of housekeeping … Works in completing the same tasks as the Housekeeping Manager; ADP-payroll, scheduling and checkbook. Create a Resume in Minutes with Professional Resume Templates, Franchised Assistant Housekeeping Manager. Executive over Housekeeping, Breakfast Bar, Security, Utility & Laundry; report directly to GM. Conducts initial orientation and one-on-one training with all new hires. linen, etc.) Manage within Collective Bargaining environment to balance needs of department with structure of union guidelines and activities. Maintain budget and labor guidelines while meeting operational needs. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that. Ensure effective communication throughout the department in addition to other departments throughout the hotel, Ensure all queries and complaints are dealt with accordingly and exceed guest expectations along the way, Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service, Must possess the ability to prioritize, manage own workload, and communicate at all levels, Ability and willingness to work flexible hours including weekends, holidays and nights, 1-2 years in a similar leadership capacity required, Computer literate in all Microsoft Window applications required, Excellent leadership capabilities with the ability to motivate and lead a team, Ability to work weekdays, weeknights, 1st and 2nd shifts, and holidays depending on what is required, 2-3 years of progressive hotel rooms management and/or relevant leadership/industry experience, Must have excellent computer skills and ability to learn and utilize new systems, Must possess the following strengths: motivational leader, effective communicator, team player, service oriented, and professional presentation, Participates in the development of goals and plans for areas of responsibility under the direction of the Director of Hospitality Services. The ideal candidate should demonstrate in his or her resume abilities like leadership, housekeeping expertise, time management, teamwork, and training skills. Excellent supervisory skills and eight years … Supervised the cleaning, maintenance and care of building and grounds. A housekeeping manager is a person who works at a hotel or onboard, such as luxury accommodation like ships, yacht, universities, and clubs and coordinates the activities of persons who are detailed to … Regularly inspects assigned areas/projects to determine effectiveness of procedures, performance of assigned employees, and the need for special cleaning, repairs, etc. Housekeeping Manager for 223 room boutique property. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Adheres to department budget, Ensures employees understand expectations and parameters, Complies with all Rock Resort policies, procedures and standards of operation, Empowers team members to provide excellent customer service, Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives, Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns, Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement, Demonstrate team work by co-operating and assisting team members as needed, Coordinates repair needs or permanent maintenance requests with Director of Engineering, To undertake any reasonable request made by General Manager, Follow emergency procedures to provide for security and safety of guests and employees, Must be able to exert well-paced ability to reach other areas of the hotel on a timely basis, Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis, Must be able to lift up to 15 lbs. Recommends corrective action as required, Notifies management of any unresolved problems or concerns, Ensures departmental employees wear proper designated uniforms at all times, Maintains and promotes continuous communication and hospitality service among all members of the department and resort, In conjunction with the Housekeeping Manager, monitors guest service ratings and directs efforts to maintain proper standards, Assists on all guest activities as required by management, Demonstrated ability to provide exceptional guest service, Must possess excellent verbal and written communication skills. They assist Supervisors with training and supervision of Housekeeping staff, Manage Team Leaders, housekeepers, and housemen; including standards testing, training, and scheduling, Handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services, The ability to assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees, The person we seek will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills, Strong training and supervisory skills are essential in this role. Summary. Established highly effective systems to ensure associates are motivated to support key objectives. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Report any engineer issues and room discrepencies, Conduct morning meetings with the room attendants. Conducts skills based training for all assigned employees regardless of their seniority. floor care, hard cleaning, mattress flipping, etc.) (Hugs the guest), Resolve guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Prior union experience is beneficial, Previous experience in a luxury hotel, or similar environment, US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. To really make your housekeeping resume … Cleans rooms, hallways, lobby, restrooms, elevators, dining areas and other function rooms. Responsible for deep cleaning project and other projects are done in a timely manner. Ability to lift up to 50 lbs, Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Effective management of the Collective Bargaining Agreement UNITE Here Local 6, Accommodate internal/external guest requests for items and additional supplies expediently and courteously using Hotel Service Optimization System (HotSOS), Attend daily pre-shift briefings VIP arrivals, participate in MOD coverage, Periodically inventories supplies and equipment, Ensure quality of service for the hotel rooms, public areas and sales offices. 2+ years supervisory experience preferred. Executed monthly inventories for linens as well as all housekeeping and guest supplies. Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects, Responsible to ensure proper storage, usage, and disposal of all chemical agents utilized by Housekeeping in accordance with OSHA and internal procedures, Prepares work schedules to efficiently handle expected business levels forecasted, Stays current, knowledgeable, and abreast of the latest in industry equipment, technology and techniques. Demonstrated leader … As an agent of change we will ask you to help identify areas where we have an opportunity to improve, To lead and manage the day-to-day operation of the department to ensure service standards are followed, To conduct regularly scheduled departmental meeting, Manage the housekeeping functions of assigned personnel, Oversee the scheduling of work assignments, Review and resolve complaints from residents, departments and staff, Provide disciplinary steps related to problems with all staff, up to and including termination, Ensure timely evaluations and job training for all staff, Coordinate succession planning and career development initiatives for all members of the departments supervised, Order supplies and equipment necessary to maintain the cleanliness of all facilities, Inspect facilities to determine housekeeping needs and deficiencies, Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction as well as team members, 1 year of supervisory or management experience in a full service hotel, Hilton brand experience, working knowledge of OnQ/HOTsos/REX, 500+ room full service property experience, Communicates all operational occurrences to the Director of Hospitality Services. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times, To attend all Statutory Training, Job Training Sessions and Communication Meetings, To be aware of and carry out all Hotel Security Procedures regarding bedrooms, and guest property. Able to complete an average check-out room in under 20 … Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone, Interviews, hires, trains, monitors and follows-up on performance of assigned housekeepers in the procedures and techniques to use through Performance for Excellence training, standards, hotel and department policy and procedures. Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking. Order and keep inventory on all guest room amenities, linens, terry and cleaning supplies. Cleaned rooms as required by daily occupancy. Has held supervisory position in the Rooms Division, Possesses aptitude, management skills and upward mobility, Possesses excellent English, math and psychometric abilities, Technical education in Hospitality management is preferred, Proficiency in Property Management System is preferred, Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties, Explore diving and snorkeling activities on the house, Be provided with meals in Employee Restaurant, Get free WIFI in employee lounge and living areas, Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments, Assist the Senior Executive Housekeeper and the Laundry Supervisor in overseeing Laundry Operations, Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement, Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented, Ensure team members have up-to-date knowledge of all room categories and amenities, Maintain good communication and work relationships in all hotel areas, and with external customers and suppliers, Manage staff performance issues in compliance with Vail Resorts policies and procedures, Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff, Maintain good communication and relationships with units/rooms owners and respond to their requests and resolve their issues, Conduct, direct, and participate all department inventories and keep records of all inventories for future references, Conduct the Success factors employees evaluation as and when required, At least two years of Housekeeping management experience – required, Strong written and verbal communication skills – required, Ability to communicate effectively within and outside Housekeeping department – required, Ability to problem-solve with guests and employees – required, Ability to lift, push, pull up to 75 pounds on a regular basis – required, Must have excellent organization and computer skills, The ability to train housekeeping employees in order to achieve the standards of cleanliness in guestrooms, The ability to conduct performance evaluations in accordance with hotel policies, The ability to make recommendations and follow through on disciplinary action for assigned staff, The ability to inspect every room daily on assigned floors, The ability to monitor the performance of floor housepersons to there are sufficient supplies on the guest floors and the hallways are maintained according to standards, The ability to participate in the inventories of guest supplies, linen and cleaning supplies, The ability to be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the Four Seasons Hotels, The ability to participate in the yearly housekeeping and expenses labor budget preparation, The ability to coordinate engineering work orders for assigned areas and follow-up inspections, The ability to coordinate cleaning schedules for housekeepers and housepersons of deep cleaning items, The ability to participate in the daily scheduling of housekeeper's assignments, The ability to assist in conducting monthly staff meetings, The ability to monitor cost control programs for housekeeping labor and supplies, The ability to maintain a high level of employee morale, The ability to complete daily housekeeping labor standards in order to monitor labor controls, The ability to perform other tasks or projects as assigned by hotel management and staff, Minimum of 3 years supervisory experience in the hotel industry required, Proven performance record of successful experience in the following areas: supervision, labour control, scheduling, knowledge of cleaning materials and use of equipment, Demonstrate leadership and problem solving skills, Apply a sense of urgency in meeting all guest and employee requests, Previous supervisory experience, preferably in Hotel Rooms Division, Excellent human relations skills; able to deal positively with challenging situations, Lead and manage the day-to-day operation of the overnight team and ensure service standards are followed, Conduct regularly scheduled departmental meetings, Inspect overnight team work areas and follow up on special projects, Inspect VC rooms and prepare any special SITE Rooms or early VIP arrivals, Make sure all Linen pantries are well stocked and ready for the next day, Make sure staffing is prepared for the following morning, Inspect all public areas including retail, Follow SOP procedures regarding call offs and CB department agreements, Assist in group arrivals during the overnight, Work closely with the Night Manager in the lobby during Peak activity times in the outlets, Hiring, training, and performance reviews for members of the Housekeeping department, Providing clear direction in assigning and instructing housekeeping and laundry staff in details of work, Planning, organizing, and monitoring staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Managing the finances of the housekeeping and laundry operations including budget and inventory controls, and managing labour cost, Evaulating the condition of furniture, fixtures, décor, etc, Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement, Set departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork, Maintain good communication and work relationships in all hotel areas and with external customers and suppliers, Ensure communication meetings are conducted and post-meeting minutes generated, Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office, To initiate and to aid in effective communications within the Housekeeping staff and all other departments, Assist in the selection, appraisal, discipline and termination of Housekeepers, Train, re-train, direct and evaluate the work of all Housekeepers, Ensure that all tasks are completed on time and that the cleanliness of units are maintained to company standards, Offer all assistance possible to owners and guests, Immediately report any maintenance deficiencies (Fill out Maintenance Requests), Assist in control of keys and equipment issue and return, Ensure control, stocking, use and cleanliness of housekeeping storage closets, Ensure that all units are up to par on kitchen/housewares and supplies, Maintain daily work papers and keep housekeeping office and Front Desk informed of all room statuses at all times, Ensure that all “lost and found” items found by Housekeepers and other personnel are turned into the Housekeeping Office immediately in order to be logged, Ensure that no property is taken without proper authorization and immediately report any theft, Complete an inventory of units upon inspection, Ensure that housekeepers are working in their assigned area, Must be able to perform housekeeper’s duties, including unit cleaning, common area cleaning and laundry, Must have experience in hotel or condo-hotel housekeeping, Able to combine supervision and training with day to day duties generally associated with a working housekeeping/room cleaning position, Housekeeping management of Game Creek, Gore Creek, and Landmark rental properties and homecares, Guest Services, including guest follow up, rebound reports and client representation to group contacts, Public Area, lobby, landings, storage closets and guestroom cleanliness, Brand standards passing score, auditing and maintaining this standard in all hotel areas, Uniform system management and tracking/inventory, Laundry operations(staffing, training, purchasing), High level of accountability for training and standards, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials, Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Celebrates successes and publicly recognizes the contributions of team members, Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts, Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, Prepares professional correspondence for customers, internal booking reports and file maintenance. Assist the executive housekeeper in the daily management of labor expenses. Developed procurement procedures for ordering uniforms for entire property, Implemented lost and found procedures for housekeeping department. Housekeeping Manager Resume Summary. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Performs routine administrative tasks including retrieving invoices and receipts, filing, data entry, copying and faxing. window washing, pest control programs, Monitor the Housekeeping OS&E inventory and be involved in monitoring the expenses and do the departments purchasing orders, Do the necessary Pos with the Executive Housekeeping supervision, Maintain lost and found procedures in the guest rooms and in the public areas, Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel, Responsible for opening the house including running opening reports, assigning boards, assign PM rooms, and logging them, Responsible for closing the house to include ensuring all rooms have the correct status, reviewing out of order/service rooms, creating the daily report for the following day, checking the number of room attendants scheduled, if too many calling them off, if not getting enough coverage, Responsible for lost and found including logging, storing, shipping, and releasing of items found, Pulls numbers and updates spreadsheet and board from a productivity standpoint, Ensures tables/mirrors/baseboards are wiped and ensures hallways vacuumed, Ensures closets neat, organized, and appropriately stocked of amenities, Checks all elevator landings and ensures the tracks and doors are neat and clean, Checks and performs inventory of items in fifth floor storage including cleaning supplies, trash bags, Swiffers, paper towels, and toilet paper and ensures inventory sheet is completed and turned in by Sunday so weekly order can be placed, Checks and performs inventory of items in sixth floor storage including amenities, ice bags, valet bags, and tickets and ensures inventory sheet is completed and turned into by Sunday so weekly order can be placed, Follows up with public space attendant and randomly spot checks four areas throughout the day while ensuring the areas are cleaned to standard and if necessary are stocked fully, Responsible for any discipline or job performance issues with emcees being as clear and concise as possible with each person giving clear expectations of what is to be done, Responsible for documenting if expectations are not met of emcees with the more evidence or proof such as clear pictures done of the opportunities the clearer the documentation will be, Performs other duties, within a responsible job scope, may be assigned, Directly supervises 15 employees in the Housekeeping Department, Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Ability to speak effectively before groups of customers or employees of organization, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret bar graphs, Ability to deal with problems involving several concrete variables in standardized situations, To perform this job successfully, an individual should have knowledge of word processing software and internet software, High school diploma or general education degree (GED), Two to Four years related experience and/or training; or equivalent combination of education and experience, Assist in leading and supervising the day-to-day operation of the housekeeping department to ensure service standards are followed, Create positive working relationships within the department and with other departments such that a high level of morale is sustained, Assist in the overall recruitment, training and continual learning & development of our Housekeeping team, Collaborate with Housekeeping Manager to ensure that our Housekeeping colleagues have all of the resources required to perform their responsibilities, Conduct linen inventory checks to assist with managing proper controls with purchasing and acquisitions in department, Assist with the consistent delivery of performance appraisals, recognition, incentive programs and department meetings, Maintain all residences and public areas, plus 'back of the house' ensuring that the highest standards of cleanliness are met, Assist with leadership coverage of property, including evening and overnight shifts, Conduct regular inspections and audits of storage areas, guestrooms and public spaces, Assist with retrieval, safekeeping and disbursement of all lost and found items consistent with company policy, Previous Housekeeping Leadership experience required, Previous Front Office Leadership experience preferred, Cleanliness of the ship, lounges, and guest rooms, Management and mentoring of the housekeepers, Daily inspection of room and public spaces, Training new housekeepers in company procedures, Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards, Continually seeks to develop housekeeping policies and procedures to improve the current operation, Assists the Executive Housekeeper in the daily management of labor expenses, Assists in the training and development of all housekeeping associates, Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency, Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards, Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments, Receives and confirms deliveries of supplies and services, Conducts weekly and monthly linen inventory, Prepares and follows up on incidents and accident reports, Monitors guest complaints and takes corrective action when necessary, Prepares and reviews daily housekeeping reports, Leads room heavy cleaning maintenance program, Prepares and conducts 90 day and annual performance reviews, Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed, Minimum of two years in a Housekeeping or Front Office role, Experienced in managing an organized labor work force, Strong communication, decision-making, organization and leadership skills, Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Synxis, Call Accounting/NEC, On Command, VingCard and Espresso System, Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic, Proven team leader with a high level of energy and motivation, Results oriented with an emphasis on both individual and team accountability, Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress, Becomes informed of events/functions in the hotel during shifts, Able to find guest centric solutions. 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