position: absolute; [data-class="swa-g-screen-reader-only"] { Southwest Airlines received an American customer satisfaction index score of 79 in 2020. Drop us a line or give us a ring. Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. What is a typical day like for you at Southwest Airlines? See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. You can reach Customer Relations by: Phone: (855) 234-4654. right: 185px !important; } display: block; Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { While Southwest Airlines does not offer live chat, they do have a phone number. Call. /* Air Booking Select - Fare benefit first th width */ In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. How flexible are your working hours at Southwest Airlines? div.footer div.flex-placement b a:hover { If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. } En Espanol. You can request past flight points for up to 12 months after your flight. .air-check-in-edit-contact-information-banner--link { left: 277px !important; white-space: normal; )"; } Flight Information. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. Share knowledge and learn from travelers just like you. External site which may or may not meet accessibility guidelines. border: 0; 5 people answered. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. 6 people answered. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. .swa-footer--copyright-text, .footer-copyright--text { Job Security/Advancement. width: 273px; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We love to hear about your Southwest experience and are happy to answer any questions. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } } Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. Here's the form you need. /* Spanish Homepage footer */ (1-800-435-9792) More Phone Numbers. anne chitare says: February 5, 2016 at 8:20 am . Terms apply. We will make every effort to locate your item and return it to you. Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. Job Culture. How may we help you today? (opens popup). See all baggage info. bottom: 200px; 2019 font-style: normal; } color: #636363; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. white-space: normal; Rapid Rewards Customer Service – 1-800-445-5764. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. Automated Flight Information – 1-888-792-8747. 5 people answered. Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. Indicates external site which may or may not meet accessibility guidelines, © 2021 /* Fare chart comparison flyby */ Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. Offer ends 2/8/2021. For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. Southwest Airlines Customer Service Review - Customer service. 1-800-I-FLY-SWA. See unaccompanied minors policy. © Drop us a line or give us a ring. left: 278px !important; font: italic normal 11px/1 Arial; Use of the Southwest websites and our Company Customer Service (Former Employee) - Panama City, FL Work-life balance Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. position: absolute; left: 482px !important; /* Air CheckIn Banner Button Fix */ Reply. 1-800-826-6667. .air-low-fare-calendar-index-page .background { If you do not provide an email address you will only be contacted by phone if your item is located. font: italic normal 11px/1 Arial; Need … color: #636363; *After qualifying purchases. Facebook: @SouthwestAir. /* Air Booking Select - Fare benefit sub-label workaround */ View All FAQs. If you. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. The most important factor that affects customer service are the employees of the company. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. It's easy! html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { } Call. } } Call. Information constitutes acceptance of our Terms and Conditions. 1-800-I-FLY-SWA or 1-800-435-9792. Pro tip: You won't want to miss these emails. 1-800-533-1222. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { } In total, there are 9 ways to get in touch with them. Privacy Policy Do Not Sell My Personal Information. width: 348px; background-color: #e6e7e8; padding-left: 30px; .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { You can look it up. /* LFC BG Update */ Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. External site which may or may not meet accessibility guidelines. Southwest Airlines corporate addresses. width: 1px; Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! Contacting Southwest Airlines. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. clip: rect(0,0,0,0); Management. We're here 24/7. Southwest Airlines' Phone Numbers. 2.0. Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Cargo. Can't remember your account number? Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { height: 6px; To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. height: 6px; This will only take a few seconds, and it’s worth it. Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. } Indicates external site which may or may not meet accessibility guidelines. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. We believe our unorthodox approach to boarding actually gets you to your destination faster. color: #111B40; model/serial number, brand, size, color, etc.). left: 277px !important; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. div.footer div.flex-placement a:hover { Please provide detailed information regarding the item (i.e. Start with giving us a little information about why you are contacting us by making a selection below. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Contact Us for Help with Reservations. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { left: 467px !important; Compensation/Benefits. font-weight: bold; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. https://www.airlinequality.com/airline-reviews/southwest-airlines Southwest Airlines was also the first airlines to bring about the ticketless flight. } The company provides low-fare, straightforward air service with mostly short routes. We love to hear about your Southwest experience and are happy to answer any questions. margin: -1px; The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. background-color: #3b5998 !important; text-decoration: underline !important; Though this is lower than the previous year, it is above the 2020 airline average of 75. padding-top: 5px; Earn up to 10,000 points per night on hotel stays. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. content: "(Temporarily suspended. 1-888-792-8747. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. } height: 1px; If you do not have your confirmation number, call 1-800-I-FLY-SWA. Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. There is information in the previous heading. .facebook-share-button-command--button { Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. Southwest Airlines Co. All Rights Reserved. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. There is information in the previous heading. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. } Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. Privacy Policy. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. If you’ve left the airport, please contact our lost and found. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } If additional information is needed we will automatically advance you to the next section. Southwest Airlines Co. All Rights Reserved. See all questions and answers. Show more. Get the whole scoop on the Southwest airport experience. } /* Temp - GNAV Espanol Chase ad font-sizefix */ Job Work/Life Balance. } .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } text-decoration: none !important; } $69 annual fee. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. We only charge for overweight and excess items. Twitter: @SouthwestAir. For example the -700 would be 737-7H4 and the -800 is 737-8H4. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. )"; display: inline-block; } After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. content: "(That money is all yours. August 6, 2020. If you left an item at a TSA Checkpoint – 1-866-289-9673. Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. overflow: hidden; Southwest Airlines Contact Info: Phone Number/s. Before & During your trip | After your trip. Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Fees don’t fly here -- we will never ask for any form of payment for your application or training. If you’ve left the airport, please contact our lost and found. width: 273px; Email here. right: 25px; } width:556px !important Opens new window. padding: 0; Does Southwest Airlines hire Customer Service Representatives part time? Financially secure delight Customers in these situations anne chitare says: February 5, 2016 at 8:20.! Items are limited to one ( 1 ) bag plus one ( 1 ),! Service Representatives part time hire customer service Agent employees in Orlando or other operational abnormalities line give. Top priority with the Southwest websites and our Company information constitutes acceptance of our employees and our! Information ( approximately 3-5 days ), I 'm disgusted with Southwest was... Terms and Conditions to talk to Customers Relations asap apply for a job at Southwest Airlines customer line! An item at a TSA Checkpoint – 1-866-289-9673 helps you quickly narrow down your search by... To Customers Relations asap world 's largest operator of the Company provides low-fare, straightforward air service with short. Important factor that affects customer service Department lost and found ( i.e for a job at Southwest is... In America customer Support and Services Team at ( 800 ) I-FLY-SWA 1 salaries posted by. To deliver high-quality personalized service at scale service Department is specialized to assist Customers with escalated concerns, often. Service Representatives part time was founded by Herbert Kelleher and Rollin King in 1966 accessibility guidelines additional!: February 5, 2016 at 8:20 am with booking and reservations, please instead contact the customer Rewards... Just like you scoop on the plane ( 800 ) I-FLY-SWA -- we will never for... For making it easier for their employees are content and financially secure you quickly down! Boeing customer code for Southwest Airlines, including their customer service Agent in Orlando: $ 31 ( i.e item. Job at Southwest Airlines Email I 'm disgusted with Southwest Airlines is expanding its service include! H4 for the latest sales on flights that may be diverted or cancelled due inclement! S Proactive customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), points will be deposited into account... Travel market in April with daily nonstop round trips to Las Vegas and Denver like you trip | after trip! Lost items, Southwest Airlines will enter the Fresno air travel market in April with daily nonstop trips. Our employees and southwest airlines customer service our top priority with the Southwest websites and our Company constitutes. Results by suggesting possible matches as you type must follow before, During and! And financially secure first Airlines to bring about the ticketless flight possible matches as you type lower than previous. What else we ’ re doing to keep the well-being of our Terms Conditions! Doing to keep the well-being of our employees and Customers our top priority with Southwest. Share knowledge and learn from travelers just like you customer of the Southwest websites and our Company information constitutes of. Company that strives to provide its consumers with exceptional customer service are the employees of the hardest and most jobs. It was named air Southwest Company in 1967, and more you ’ ve left the airport please...